
Mystery Shopper
Frequently Asked Questions
1. Why should I provide my personal information, when I want to be a mystery shopper?
Usually our clients have certain requirements on the mystery shoppers, for example: some cosmetic agents require that the mystery shoppers should be female , the automobiles projects require mystery shoppers should hold a driver's license and a sports brand requires mystery shopper be under the age of 30 years. Only have the mystery shopper registered their real personal information, we can select the mystery shoppers who are suitable for the project tasks according to the registration information. We will keep the secrecy of personal information safe for the registered MS and never disclose to a third party.
2. Why is not the salary paid daily? And in which means is it given?
First of all, projects are usually carried out in the major cities across the country at the same time. We need to recover the questionnaires from the whole country. Secondly, we need examine and sort the recovered questionnaire information in order to guarantee the authenticity of the questionnaire information. Thirdly, we need to do further analysis and research of the recovered questionnaire information and give feedback to our clients. Therefore, we need time to deal with the questionnaire.
Payment is based on the form of bank transfer payments.
3. How does MSM judge the authenticity of the questionnaire information?
We will arrange at least two mystery customers to do the same task. The questionnaire consists of subjective questions and objective questions. The questions are divided in subjective questions and objective questions because the salesmen who service customers may not be the same person and the service qualities may be different. In addition to the subjective questions, part of objective questions should be consistent.
4. Why is almost the whole process of mystery shopping performed online?
Because some mystery shopping projects are conducted nation-wide, it is impossible for us to have a corresponding branches or offices in all cities across the country. So in many areas, the project implementation process is carried out through the network, such as send questionnaire, train (e-mail, telephone and description of project task), and recall questionnaire.
5. Why hadn’t I received any task after I signed up for a long time?
Some items may not carry out in each city across the country, and each project will have certain requirements on the mystery shoppers. Therefore, we will select the appropriate mystery shoppers according to the requirements set up by the company, which also leads to some mystery shoppers have registered for a long time not receive the task.