Marketing, Service & Management GmbH (MSM)

As Mystery Shopping Providers Association ( MSPA ) board member, MSM always adhere to ensure the mystery shopping areas of the highest international quality. In addition, MSM is also the European Society for Opinion and Marketing Research ( ESOMAR ) and the German Federal Association of Market and Social Researchers ( BVM ) member.

The clients of MSM Group :

Marketing, Service & Management GmbH (MSM) was founded in 1990 in Germany. Today, the MSM Group is the largest owner operated mystery shopping provider in German speaking countries
MSM China: In 2007, MSM Group established its branch company “Tianjin Aidi Business Information Consulting Co., Ltd” in China [MORE]

Check staff performance, improve service levels
Understand customers and increase customer loyalty
Keep your clients every time satisfied
Improve stock inventory and brand image
Survey and beat your competitors
Benchmark against previous performance
Stimulate business growth

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